Terms and Conditions

Article 1 – Identity of the company

Baby Glow

Article 2 – Applicability.

These terms and conditions apply to all appointments, reservations, services and products offered by Baby Glow. By making an appointment or purchasing a product, the customer declares to have read and agreed to these terms and conditions.

Article 3 – Appointments

Pretecho sessions take place by appointment only.

Appointments can be made through:

Appointments at location Nijverheidscentrum 26 in Zevenhuizen are not final until a confirmation email is received.

When a client chooses a package, follow-up appointments can be scheduled during the first appointment or scheduled later via phone contact, WhatsApp or email.

For pretecho’s at the customer’s home or at an external location, the appointment becomes final only after contact has taken place and payment has been received. The customer will receive a confirmation of this by email.

Article 4 – Payment

Payment for a pretecho at location Nijverheidscentrum 26 can be made via iDEAL or cash after the appointment. When paying in cash, payment must be made in cash.

If a package is chosen, full payment is due at the first appointment.

For on-site ultrasounds (at the client’s home or an external location), payment must be made in full in advance via iDEAL.

All prices listed include VAT unless otherwise stated.

Article 5 – Cancellation and tardiness

Cancellation by the client must be made at least 24 hours before the scheduled appointment.

If an appointment is not cancelled in a timely manner or the client does not show up for the appointment, the full fee will be charged.

In case of late arrival, the available treatment time may be reduced. If this prevents the appointment from taking place, it may be cancelled without entitlement to a refund.

If Baby Glow is unable to keep the appointment due to force majeure, the customer will be contacted as soon as possible to reschedule within two weeks.

Article 6 – Events

Different conditions may apply during events:

Otherwise, these general terms and conditions remain applicable.

Article 7 – Pretecho (not a medical service)

A pretecho is intended solely as a fun reminder of the pregnancy and has no medical purpose.

The pretecho does not replace medical checkups by an obstetrician, gynecologist or physician. The pretecho does not look for medical abnormalities in mother or child.

If the client is already aware of medical abnormalities or suspicions thereof, this should be reported prior to the ultrasound consultation.

Article 8 – Quality of the ultrasound

Baby Glow performs the pretecho with the utmost care and uses professional ultrasound equipment.

However, the quality of the ultrasound images depends on several factors, including:

As a result, it may not always be possible to obtain the desired image result.

Article 9 – Repeat ultrasound

If the desired image cannot be obtained during an ultrasound, Baby Glow may decide to offer a repeat ultrasound.

A repeat ultrasound is only available for a sex determination or 3D/4D ultrasound and takes place at Baby Glow’s location.

Offering a repeat ultrasound is at the sole discretion of Baby Glow and does not entitle you to a refund of the amount paid.

Article 10 – Multiple pregnancy

In a multiple pregnancy, not all babies may be equally visible. Visibility depends on factors such as the babies’ position, gestational age, location of the placenta and the mother’s physique.

Baby Glow does its best to portray all babies in the best possible light, but no rights can be derived from this.

Article 11 – Gender provision

During a sex determination, an estimate of the baby’s gender is made based on the ultrasound images.

Baby Glow cannot give a 100% guarantee on the accuracy of the sex determination. No rights can be derived from the results.

If the gender is not clearly visible, Baby Glow may decide to offer a repeat ultrasound.

Article 12 – Liability

Baby Glow shall only be liable for direct damages resulting from Baby Glow’s provable negligence.

Any liability is limited to the amount paid for the service in question.

Baby Glow is not liable for indirect damage, consequential damage or damage resulting from circumstances beyond Baby Glow’s control.

Article 13 – Privacy and confidentiality

Baby Glow handles its customers’ personal data with care.

All information obtained during the ultrasound consultation is kept confidential and not shared with third parties without consent, unless required by law.

Ultrasound images are kept for a maximum of 60 days. After this period, the files are deleted.

Although Baby Glow makes every effort to store all files carefully, no guarantee can be made that files will always be available during this period.

After the appointment, the images taken will be provided to the client digitally. Upon request, the files can be provided on a usb stick for an additional charge.

Article 14 – Image material and copyright

All rights relating to the visual material created by Baby Glow belong to Baby Glow.

Use of imagery for promotional purposes is done only with the client’s permission. If permission is granted, the visual material will be used anonymously.

Personal information will not be made visible in publicly used imagery.

Article 15 – Product conditions (Gender Reveal products)

Baby Glow offers a variety of Gender Reveal products. The offerings may vary by period.

Right of withdrawal
If the product is delivered sealed, the right of withdrawal expires as soon as the seal is broken.

Warranty on color
If the color of the confetti or powder does not match the indication on the product, the customer will receive a gift certificate worth the amount paid.

Defective products
If a product does not function and this can be proven through a video recording, the customer will receive a gift certificate worth the amount paid.

Responsible use
The customer is responsible for the safe and proper use of the products. Baby Glow is not liable for damages caused by improper use.

Article 16 – Force majeure

Baby Glow is not obliged to fulfill any obligations if this is impossible due to force majeure. Force majeure includes illness, technical failure, power failure, extreme weather conditions or other unforeseen circumstances.

Article 17 – Applicable law and disputes

All agreements and these general terms and conditions are governed exclusively by Dutch law.

Disputes will be submitted to the competent court in the district where Baby Glow is located.

Article 18 – Modification of conditions

Baby Glow reserves the right to amend these terms and conditions. The most current version is always available on the website.